Wed 23 Aug 2023 19. There’s also a text relay service available for free on 18001 0800 052 2164, alongside the option to use a sign language interpreter. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You can also end your contract by writing a letter and. 1. QuickStart, set up and connections. Compare broadband. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. Virgin Media Quickstart set up. “ Virgin Media's service experience has been deeply unsatisfactory. Virgin Media has a rating of 1. A master socket is the main socket for the phone line in your home, not an extension socket. If you’ve got a quick question, you can use our Virtual Assistant service. There will be multiple options to select from once you are connected, including one that asks “If you’re thinking of leaving. Everything you need is posted to you. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. It provides ultrafast speeds of up to 1Gbps to over half of UK homes, mainly in towns and cities. Sign in to My Virgin Media a. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Simply press 1 when you get through to the automated menu, and you'll be put. Virgin Media offers business broadband on a choice of Voom Fibre plans including Voom 400, Voom 600, Voom 800 & Voom Gig1. Up to 3 WiFi Pods if needed. 3. The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. Virgin Media services are only available in eligible Virgin Media network areas. Stream from Virgin Media. This promotion means you won’t pay the usual setup fee of £35. Perfect for unlimited superfast streaming and browsing. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. Working hard to help connect the nation, shop our offers and order online. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. We’ve got the speed you need. Or. VirginMedia. Instead, Virgin streams TV through your home broadband connection – and with Virgin Media, you’ll be getting the fastest broadband speeds. Fibre broadband. Virgin Media broadband M250 Fibre broadband. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. Excellent, highly rated customer services. 25 a month. Virgin Media services are only available in eligible Virgin Media network areas. The fastest download speed available to most customers on BT will be 67Mb fibre using a regular telephone line. The company is part of Liberty Global, which is the largest converged video. However, 30-day rolling contracts come with an upfront fee of £45. The TV channels and services on offer from each differ quite a lot, with Sky and Virgin. Registered in England with number 02591237. TV. Broadband for 12 months: £407. You just need to give Virgin Media 30 days’ notice that you want to leave. Switch to eBilling and save yourself £21 a year. Alongside double mobile data and roaming in 75 countries, new and existing customers who take a Virgin Media broadband service and an eligible O2 Pay Monthly plan will receive a. Broadband replaced the original dial-up internet connection, which was significantly slower than today’s. Virgin Media's ultrafast broadband packages combine high-speed. Excludes broadband faults and broadband network outages. On your installation day, your engineer will arrive in a. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Its headquarters are in Hook, Hampshire, United Kingdom. <link rel="stylesheet" href="/support/help/service-status/styles. Extremely poor service. Compare all broadband deals. If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. Virgin Media provides a router/modem combo unit branded by Virgin Media as the "Hub" to all customers as part of your broadband contract. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. : Compare our best broadband deals in your area. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. While Virgin Media’s minimum commitment is 18. At least 30Mbps download speeds in every room or £100 one-off credit. €75 a. You can also make your payment on the phone - and you don't even need to talk anyone! Just call our dedicated payment service on 0800 064 3777. This promotion means you won’t pay the usual setup fee of £35. Recycle or return your kit. No, you can keep using the same phone you’ve always used. The cheapest broadband deals with the fastest internet. Virgin Media engineer installation. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. “Early disconnection fees include cancelling services mid-contract to move to a new address not served by Virgin Media,” it says. Good offers for new customers. £62 a month for 24 months. Check Virgin Media availability. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Mobile. Contact your. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. This acceptable use policy (“AUP”) outlines the principles that govern use of the systems, services and equipment (e. 1Gb Broadband + Loaded TV. Step 2: Get connected. It is a nominal requirement that each active node (e. However, it has a hard job matching Virgin Media for broadband speed. 99 a month for two years. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. Available with M50 broadband or faster. Landline packages. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. no setup cost. Booking an engineer is easy with Virgin Media. BT is also the largest player in fixed line calls , accounting for 15. Email. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. Virgin Media services are only available in eligible Virgin Media network areas. Virgin TV 360. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . If you have both Virgin Media broadband and TV in a bundle, it's double trouble. Typical cost is from £26. Did you know? Did you know, 95% of our customers find the solution to their problem using the help and support pages. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Each service has a minimum contract length that’s shown in your basket. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. A representative will be available to assist you and address any issues you may be facing. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Search Search. Mon - Sat 9am to 6pm Technical Support. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. V6. View Deal. 83 per day if we don’t install your services on the promised day until installation’s completed. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. If your broadband or landline service stops working, you will simply have to. Once in a while, you might find that your Broadband, TV or Phone service isn't working properly because of planned maintenance work, an unexpected network outage or a fault with your equipment. 1 service and now it also has a XGS-PON footprint it is really no surprise that the operator who for a long time has used the fastest major broadband provider tagline. Virgin Media broadband prices start from around £28 a month, going up to around £45 for its most expensive Gig1 broadband. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Overview. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. Excludes Essential broadband customers from 10 November 2022. At a PayPoint or Post Office. £29. Simply return to the browser you sent the message in to check and respond. 37 in additional expenses and goodwill, on top of the refund of your monthly. No charges for service and repairs Superhero service and repairs as standard. Virgin Media is part of NTL:Telewest. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. Broadband deals . After that, you’ll have to subscribe to BT's Premium Mail service to retain access. You'll have 30 days to cancel your account. Virgin Media Television. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. 2023-09-10 13:33:08. Pick a category to get started. Availability of services from other major UK ISPs will differ from Virgin Media’s services. One of the reasons so many customers seem satisfied with their Virgin Media speeds is they tend to overperform the. Excludes broadband faults and broadband network outages. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Switching broadband provider is as easy as 1, 2, 3…. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. 99 a month. To cancel your Virgin Media broadband service, you should call 0345 454 1111. 5 out of 5. Let’s run through the pros and cons of Virgin Media Broadband. Pack our kit. 1Gb. Virgin Media reserves the right to withdraw this offer at any time. We’re so confident in this technology that we’ve launched. Mon - Sat 9am to 6pm Technical Support. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Welcome to Virgin Media. It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). Virgin Media is part of NTL:Telewest. Step 2: Get connected. TV 360 and home phone not currently available in 2022/23 network expansion areas. The plan has no fixed-term contract length and. Virgin Media services are only available in eligible Virgin Media network areas. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. Optical Node), on the upstream path receives a minimum of 15 dBmv. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. Apps and extras. UK ISP Virgin Media (VMO2) has confirmed that the first trial customers on their new XGS-PON powered Fibre-to-the-Premises broadband network were connected this month, which in the future will make even faster latency and symmetric speeds of up to 10Gbps possible across their entire network. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Mobile package. Rather than Live Chat, it works like a text message conversation. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Email address. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. No setup fee is available on all bundles, broadband & phone, and broadband only packages. for the second time in a day. 2Gb Broadband : Minimum period of 24 months applies. You just need to give Virgin Media 30 days’ notice that you want to leave. When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. Most QuickStart kits have just 6 cables, connectors and powerlines to. 1. ie provides answers to all your broadband, TV and Home Phone questions here. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. If your service doesn’t start on the agreed date, or if your engineer appointment is missed, your provider will pay compensation automatically – meaning you don’t need to take any action to receive the compensation. 4Mbps in March 2023. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. 2million internet, call, TV or mobile customers in the UK. Change or cancel your package. deal anytime. Excludes Essential broadband customers from 10 November 2022. Phone. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth streaming. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. The company’s M100 and M200 broadband packages have been. Mon-Sat 9am-5pm. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Virgin Media, which provides broadband, phone and TV services in the UK, is in hot water with regulators over allegations that the company is making it difficult for customers to cancel their contracts. Excludes broadband faults and broadband network outages. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Voom Gig1 fibre broadband is seriously quick. 00 a month. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. No setup fee. At Virgin Media we aim to keep you informed of any updates that may be affecting the services in your area. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Check which Hub you’ve got and then pick the test you need. We currently recommend Virgin's M100 broadband at £26. Up to 3 WiFi Pods if needed. Speeds of up to M500 – average download: 516Mbps. Pay Monthly SIMs; Family Plan; Learn about mobile. 2. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. Your engineer will arrive at your chosen time on your chosen day. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician never showed up Virgin Media were unable to tell what time to expect him at Also way overpriced. 99 a month. How to cancel your Virgin Media contract. If you think something might be wrong with our network or your kit, the first thing to do is to tap 'Status' in the app and check the network status. Virgin Media Broadband Contact Email: Virgin Media does not offer a specific email address for. You may need to use the. Wrong for so many years constant poor service and bad quality from broadband quality to customer service (lack of it) through to billing (even worse). Early Disconnection Fees- PAYM & SIM Only Contract. If that doesn’t do the job, we’ll send you up to a total of 3. With M500 Fibre Broadband, we can keep up with even the busiest of homes. Rather than Live Chat, it works like a text message conversation. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. This promotion means you won’t pay the usual setup fee of £35. If you can get Quickstart, you can choose one of two delivery options. Virgin Media services are only available in eligible Virgin Media network areas. Its headquarters are at Green Park in Reading, England. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Internet access and registration required. At least 30Mbps download speeds in every room or £100 one-off credit. To make sure you’re not without service, you should give them the ‘go live’ date that your new provider has promised. It’s easy to switch your TV and landline services too. With Go. At least 30Mbps download speeds in every room or £100 one-off credit. This information is updated every 15 minutes, so you're always in the know. TV box - 15 mins. Find the Broadband Best Offer for Your Home. How to change my Virgin Media or Virgin Mobile package by phone. After that date, your price will be £123. The broadband packages you can find are: Broadband. Virgin Media’s broadband speeds: 54Mbps, 108Mbps, 213Mbps, 362Mbps, 516Mbps and 1,130Mbps. It has not so far given any. For only £26. 6. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. No setup fee. Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward. From a Virgin mobile phone or landline: 150. Most standard broadband deals get you average speeds in the region of 10. What’s changing: Your package until 23/02/2023: £123. From any other phone: 0345 454 1111. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. These are arrival timeslots. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. speed; Virgin Media M125:. Take Virgin Media for example. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. Although those who do receive excellent speeds, great customer service and a range of. From gripping drama, top-flight comedy and channels for the kids, to every BT. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I moved to Virgin because of its reputation with broadband speeds etc, been with EE for many years. These lines are also open seven days per week, from 8am to 10pm. ie. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Set up a guest network. Available with M50 broadband or faster. Virgin Media has a rating of 1. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Virgin Media sometimes goes down for customers. Broadband Speed Test. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. 25pm: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Introduction; 1. Discover the best and worst broadband providers in the UK with our expert reviews. g. Leaving Virgin Media. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. Virgin Media pricing. Multiple broadband speed tests over time can show if and when speed fluctuates. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you have any queries or comments about this privacy notice, please write to Data. Online chat: You should see the option to start a chat on Virgin Media's website. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Your broadband speed. Check your service status; home. Once connected, the service blends live TV, catch up TV and on-demand services into one, curated to your tastes and interests. You can easily connect 10+ devices at the same time. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. Automatic compensation scheme. Save BIG on Virgin’s Fibre M125 Broadband and receive £50 in bill credit. Fibre broadband. Customers on the new M125 package will get a 22% uplift with average speeds of. 9% network reliability. Check your service. (Image credit: Future) Jump to:. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. M350 – 362Mbps, great for gamers, video streamers and at-home workers. 2. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. All of the products on this page are subject to survey, network capacity and a credit check. Broadband & sim deals. £8 a month add-on or at no. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. Virgin Media has a number of plans that all feature 3 months for free. Broadband, TV and phone deals Broadband, TV, phone and SIM deals Broadband and phone deals TV and. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. 2million internet, call, TV or mobile customers in the UK. That means you can stream, game, browse and keep your smart speakers connected without worry of fair. g. The widespread launch of the 1. Customers across the country were reporting a complete failure of their broadband service for. So, a 50 minute broadband, TV and phone. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. Virgin Media also edges out BT when it comes to contract length. So don't BS me with your stupid replies. Mon - Fri 9am to 6pm. At the time of writing, Virgin’s 264Mbps M250 Fibre Broadband is available for £29 per month on an 18 month deal. TV. Packages start from. At least 30Mbps download speeds in every room or £100 one-off credit. Continue to checkout . Changes to Virgin Media prices 2023. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Superfast broadband (up to 1GB/s) Reliable (99. You’ll then be able to use your same old phone to make. We currently reach just over 53% of homes in the UK and we’re expecting that to rise. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 33 a day and you’ve been paid £830. 50 £0 View Deal. Free downloads are available to all new and existing customers. Among the innovative, high-quality networking and communication products, applications and services we. After finally giving notice, my husband suddenly starting received daily missed calls. Broadband, TV and Landline offers . 99 a month. My Virgin Media makes managing your account easier with all your information in one place. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. Reliability: 99. For more information, check out. your cable modem or your Airtime plan) provided by Virgin Media Limited or any other member of the Virgin Media group (“Virgin Media” or “we”) in connection with your Virgin Media services (broadband, telephone,. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. Make a payment in My Virgin Media. If the problem is on their network and they. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. Virgin Media. Take a look at how our speeds compare to our competitors’ fastest median download speeds. Intelligent WiFi Plus Service: Virgin Media customers only. We’re aiming to connect around 4 million extra homes and businesses. Virgin Media is one of the UK's leading broadband providers. 33 a day and you’ve been paid £830. Choose your package. 8 billion minutes of calls. Speed. Virgin Media package. Virgin Media is famous for its fast internet speeds. Some things you can do are: View your current and previous bills. Broadband providers Contact Virgin Media. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. With average download speeds of 132Mbps, our M125 Fibre Broadband is one of our cheaper options. Sky superfast broadband slashed to new low price. When you place your order, we'll let you know. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and. Discount Codes Last Tested: 15 November, 2023. Our , which you can add anytime, start from £2. Landline packages. Customer score. Sky vs Virgin: broadband customer service. “ Have had virgin broadband for 18/12. Customer service. The company has been a subsidiary of Liberty Global plc,. And so, for average-sized households needing to be online at the same.